Who we are
At Sleepnjoy Mattress, we are committed to safeguarding the privacy of our website visitors and customers. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us.
Information We Collect:
Personal Information: When you use our website or make a purchase, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details.
Browsing Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, device information, and pages visited.
How We Use Your Information:
Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
Marketing Communication: With your consent, we may send you promotional emails about new products, special offers, and updates. You can opt-out of these communications at any time.
Website Improvement: We may use browsing information to analyze trends, track website performance, and improve user experience.
Data Security:
We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
All online transactions are processed securely using encrypted technology to ensure the confidentiality of your payment details.
Disclosure of Information:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill your orders (e.g., sharing shipping information with our courier partners).
Shipping & Delivery
The company takes exceptional care to pack and ship each product safely. The sale is complete once the goods are shipped to the customer. If the goods are delivered in damaged condition, the customer must inform the company immediately. Our customer care will get in touch with the customer for further information. Please write to support@sleepnjoy.in
- We will try to deliver the product on the promised date.
- After placing your order, our customer team will contact you for order confirmation. Once the order is confirmed, we will proceed with processing it.
- We request your confirmation during the interaction to expedite the execution process.
- Delivery may be affected in the case of holidays or unforeseen circumstances.
Cancellation and Refund Policy
At Sleepnjoy, we strive to ensure your satisfaction with every purchase. Please read our cancellation and refund policy carefully before making a purchase.
1) Product Representation: The product images, colors, designs, and sizes displayed on our website are indicative only. Actual products may vary from the shown pictures or photos. Customers are responsible for choosing the correct size of the mattress. Queries or requests for refunds, replacements, cancellations, or changes based on product appearance will not be entertained.
2) Customer Responsibility: Customers are solely responsible for their purchases from our site. The decision regarding any request related to order cancellation, refund (partially or fully), replacement, or product change rests solely with M/s OM INDUSTRIES. In case of disputes, the company’s decision will be binding, and no further disputes will be entertained.
3) Payment Options: We accept various International and Indian Credit Cards and offer payment through Net-Banking. Please note that our online payment gateway accepts payments only in Indian Rupees (INR). Any refunds will be processed in INR, converted into US Dollars or any other foreign currency at the prevailing conversion rate. Fluctuations in the conversion rate may result in differences between the charged and refunded amounts.
4) Payment Gateway Charges: In the event of refunds, Payment gateway charges and any other applicable charges will be borne by the customer. These charges will be deducted from the refundable amount.
5) Transaction Charges: Some credit card issuing companies levy transaction charges for charges or refunds. The applicable charges are decided by the issuing bank and are the responsibility of the customer.
6) Refund Process: OM INDUSTRIES. will refund only the INR amount charged as displayed on the website, minus any charges levied by the payment gateway partner or the card issuing bank.
7) Bank Charges: OM INDUSTRIES. is not responsible for any charges, taxes, or transaction fees levied by credit card issuing banks for Indian or foreign transactions.
By making a purchase on our website, you agree to abide by the terms of this cancellation and refund policy. If you have any questions or concerns, please contact our customer service team for assistance.
Cookies:
Our website uses cookies to enhance your browsing experience and provide personalized content. You can adjust your browser settings to disable cookies, but this may affect certain features of the website.
Changes to Privacy Policy:
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be indicated at the top of the policy.
Contact Us:
If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at contact@sleepnjoy.in.